If you need help in a language other than English or Spanish, say “Agent” to talk to a customer service representative. Agents. Call us at 1-866-241-0356 (TTY: 711), Monday through Friday, 8 AM to 6 PM, local time.. Our mailing address: Aetna Medicare P.O. Horizon BCBSBNJ Website; Horizon Member Services: 1-800-414-SHBP (1-800-414-7427) Our Member Services phone number is 1-866-600-2139 (TTY: 711). These phone numbers are for reaching some of the most popular Medicare insurance providers. Learn more about this innovative partnership, and how these two industry leaders aim to provide more efficient and effective patient care at a more affordable cost. 3. Together, Banner and Aetna are taking a new approach to the way health care is offered. Notice: Beginning 7/23/19 the Innovation Health member portal has changed to the new Aetna Health portal. For accommodation of persons with special needs at meetings, call 1-866-241-0356 (TTY: 711). Understanding Medicaid can be tough. Resources. If you are an Aetna member, please call 1-833-262-3839 (TTY: 711) for member support. Aetna Student health, Aetna Signature Administrators, Meritain Health, Mental health and substance abuse-Refer to Member ID . For questions or concerns regarding claims, call the Provider Customer Service Line at 1-888-632-3862. Secure login. Secure Member Log-in. Just call Member Services and … Members. For questions or assistance for a Member enrolled with Fee-for-service Medicaid, Providers can contact KEPRO at 1-800-346-8272 or wvmedicalservices@kepro.com. Use Payer ID 62118 to view claim payments and explanations. This information is not a complete description of benefits. Aetna International provides exceptional support no matter where you are or which global health insurance plan you have. Find a phone number > NR_0009_9189b 02/2018. Long-Term Services and Supports (LTSS) Member Services. Aetna Plans. Aetna is a private insurance company contracted with Medicare to provide Medicare beneficiaries with other types of Medicare coverage. Aetna Credentialing customer service phone number: 800-353-1232. Aetna Voluntary Plans and Limited Benefits Insurance plan: 888-772-9682. User name Hints . Aetna members, you can Log in or Register for the Aetna Navigator secure member website to manage your benefits--view claims, find a doctor, check eligibility information, order ID cards and more--and contact us in a secure environment. Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna). For questions or assistance for a Member enrolled with a Medicaid Managed Care Organization, Providers should contact the Member’s designated MCO. Don't have your ID card handy? Your user name is between 5 and 25 characters. Call Member Services at the number on your ID card. Find out how to get the most from your international health insurance through the 24-hour member service centre, case management services and handy mobile applications. Centers for Medicare and Medicaid Services 7500 Security Boulevard Baltimore, Maryland 21244-1850 Y0001_4006_20634_2021 Customer Care representatives are available 24 hours a day, 7 days a week. If you prefer to contact Member Services with this public form, please complete the information below. Based on where you move, you may need to enroll in a new plan. Our address is: Aetna Better Health of Florida 8200 NW 41st Street, Suite 125 Doral, FL 33166. TTY users call 711. Comprehensive Long Term Care Member Services: 1-844-645-7371 (TTY: 711) Florida Healthy Kids Member Services: 1-844-528-5815 (TTY: 711) If you need to fax us, our toll-free fax number is (959) 888-4124. Plan features and availability may vary by service area. Your user name is between 5 and 25 characters. To change your address, call us toll free at 1-866-235-5660 Phone Number (TTY Tele Type Number: 711). Information is believed to be accurate as of the production date; however, it is subject to change. Join a committee and be a voice in your community We’re always looking for members to help us improve. Council for affordable quality healthcare: 888-599-1771 . User name Hints . Please contact us for additional information on eligibility: Call: 800-264-4000 , TTY/TDD 711 Please call us at (855) 687-7860, Monday through Friday, 7:00 a.m. - 7:00 p.m. for questions about LTSS services. If you are already an Aetna Dental Insurance Member and have a question regarding your existing policy or claim, please visit Aetna.com or call 1-800-872-3862 I have a question about billing Topic* Please select a topic for your inquiry Billing Question Other To learn more about Aetna Senior Supplemental Insurance and our products, you can call, email or write us. Just call Member Services at the number on your ID card. This system transition will not affect any member or plan information and can still be accessed through the member portal "Log In" button on innovationhealth.com. ; Find Care Choose from quality doctors and hospitals that are part of your plan with our Find Care tool. Call for help with your prescription benefit or prescriptions filled through the Express Scripts Pharmacy. If you are deaf or hard of hearing, call 711 for the California Relay Service. (800) 282-2881 TTY users call: (800) 759-1089 24 hours a day, 7 days a week. We respond to messages from 8am-6pm EST, Monday-Friday. If you get Medicare coverage through an employer, union or retiree plan, you may need to contact your benefits administrator to update your address or phone number. The Centers for Medicare & Medicaid Services (CMS) is equipped to assist with general policy guidance, grants and reimbursements, and technical assistance related to specific initiatives and information systems. For accommodation of persons with special needs at meetings, call 1-833-251-9949 (TTY: 711). Molina Healthcare has a dedicated phone number to help with all your LTSS needs. Login Tips. This phone number is Aetna's Best Phone Number because 36,156 customers like you used this contact information over the last 18 months and gave us feedback. Aetna Medicare is a HMO, PPO plan with a Medicare contract. Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day. Let your voice be heard by joining our Member Advisory Committee. Enrollment in our plans depends on contract renewal. Call us at 1-866-638-1232, TTY PA Relay 7-1-1 As a member of Aetna Better Health, you can also access our 24-hour Nurse Help Line! 1-800-MEDICARE (1-800-633-4227) For specific billing questions and questions about your claims, medical records, or expenses, log into MyMedicare.gov, or call us at 1-800-MEDICARE. Aetna Medicare is a HMO, PPO plan with a Medicare contract. Aetna does not provide care or guarantee access to health services. Read more. We offer many of our services online – so it’s quick and easy for you to manage your policy. You can learn more by calling Member Services at 1-866-329-4701 (TTY: 711). ... translation or other services, contact the phone number on your member identification card. Providers. Or visit the Medicare website Call 1-866-241-0356 (TTY: 711) for more information. Still not sure who to contact? If you need a qualified interpreter, written information in other formats, translation or other services, contact the phone number on your member identification card. Not sure if you qualify? You can call Member Services any time of the day or night for questions about your health care benefits. You’re in the right place for all the info you need. Customer Care representatives are available 24 hours a day, 7 days a week. Click the button below to connect with Signature Partners or call their toll-free number at 1-855-SIG-NTWK (1-855-744-6895). Aetna Medicare Advantage PPO or HMO for SHBP Members (State and Local Government): 1-866-234-3129; Aetna Medicare Advantage PPO or HMO for SEHBP Members (Education): 1-866-816-3662; NJ Direct and Horizon Plans. Your user name stays the same, even if you change jobs or the type of insurance you have with us. Pharmacy: Current Members: Current SilverScript members with questions about their SilverScript plan can contact SilverScript Customer Care toll-free at 1-866-235-5660, 24 hours a day, 7 days a week. Let us help you. Are you a Health Care Professional? Email: AetSSIinformation@aetna.com Phone: 800 … Your user name stays the same, even if you change jobs or the type of insurance ; Medication Search Find out if a prescription drug is covered by your plan. This is Aetna's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aetna agent. Pay Your First Premium New members – you can pay your first bill online. This material is for information only. Use Payer ID AESSI to submit eligibility, benefit, and claim status inquiries. The majority of Aetna Medicare plan members are in a plan rated 4.5 stars or higher out of 5 stars. Aetna Medicare Advantage Plan or Aetna Medicare Prescription Drug Plan Grievance Form. 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